Gosip guarantees 24/7 availability with 100% redundancy. Gosip is already deployed at CHU de Liege, CHU Saint-Pierre, CHR de Huy and CHR de la Citadelle.
Absolute service continuity, managing call spikes during a crisis, integration with nurse call systems, resident patient billing, strict GDPR compliance. Be IP developed Gosip in co-construction with Belgian hospitals to meet these precise requirements.
A patient must be able to call the emergency service at any time. Gosip guarantees 100% continuity even in the event of hardware failure or network outage.
Seasonal flu, major incidents, A&E overflow: call queues explode. Gosip manages overflow automatically via virtual agent or callback campaign.
Gosip integrates a billing module with prepaid accounts per resident. Every call is tracked and billed automatically, with no manual entry by admin staff.
Medical records, patient communications: all data remains hosted in Belgium. No dependency on American platforms. Native GDPR compliance.
Urgent calls always reach the right person
Every resident has their own handset, billed automatically
Gosip replaces a costly proprietary call centre solution
See live calls waiting, agent availability, SLAs met. Act immediately when a queue overflows rather than discovering it at the end of the day.
Calls are routed to the right agent based on department, language, availability or calling number. Configurable priorities per queue.
When a patient could not reach you, Gosip automatically generates an outbound callback campaign for available agents.
Average wait time, answer rate, abandoned calls: all KPIs available in CSV or via API for your reporting tool.
Genesis, PureCloud, Avaya: these solutions cost a fortune and depend on foreign servers. Gosip Advanced offers the same call centre features, developed with Belgian hospitals, hosted in Belgium, at a competitive cost.
Gosip is the only solution on the market to offer 100% redundancy without loss of functionality, whether due to hardware failure, network outage or a major incident. Each hospital site remains autonomous and operational even if the link to the data centre is cut.
The backup server takes over instantly. No calls lost, no manual intervention required.
In the event of a network link failure between buildings, each wing of the hospital continues to operate independently.
All voice streams are encrypted (TLS + SRTP). Data remains on Belgian soil. Native GDPR compliance.
In a nursing home, each resident has their own telephone handset. Gosip integrates a prepaid account system: the resident or their family tops up a credit, each call is automatically debited and tracked. Management receives billing reports with no manual data entry from admin staff. A considerable time saving for administration.
Each resident has an individual account with a credit balance and full call history.
The family or resident tops up the account. The system automatically debits at the configured rate.
Monthly invoices generated automatically per resident. CSV export or integration with your management software.
Range of handsets designed for elderly users: large keys, 3 photo shortcuts, 10 stored numbers.
When queues overflow, a virtual agent handles incoming calls: it pre-qualifies the request, redirects to the right department, or schedules a callback. The patient no longer hears a busy tone: they are attended to immediately. Ideal for CPAS, non-urgent A&E, and administrative services.
The virtual agent collects information, checks availability and confirms the appointment without human intervention.
Emergency or administrative request? The agent identifies the nature of the call and redirects to the appropriate department or schedules a callback.
If all lines are busy, the virtual agent takes a message and generates an automatic callback as soon as an agent is available.
Yes, 100%. Gosip can offer redundancy without loss of functionality: automatic failover in seconds to the backup server, autonomy of each building in the event of an inter-site link failure, and TLS + SRTP encryption on all voice streams. No calls lost, no manual intervention.
Via an automatic call distribution (ACD) system: incoming calls are routed according to predefined rules (department, schedule, availability), queued with voice messages or redirected to a virtual agent that pre-qualifies the request and schedules automatic callbacks.
Yes. The solution was co-developed with several Belgian CHUs and CHRs. It is not an adaptation of a generic product: the hospital features (ACD, resident billing, supervisor dashboard) were designed with and for these institutions.
Gosip integrates a prepaid account module per resident. The resident or their family tops up a credit, each call is automatically debited and tracked. Monthly billing reports are generated with no manual data entry by the admin team.
Yes. All communications are encrypted (TLS + SRTP) and all data remains hosted in Belgium. No transit through foreign servers, no dependency on American platforms. GDPR compliance is native, not an add-on.
Yes. Gosip Advanced offers the same call centre features (real-time supervisor dashboard, SLA statistics, callback campaigns, ACD) at a fraction of the cost of international solutions and with Belgian hosting.
Be IP deploys and maintains telephony solutions in Belgium’s most demanding hospital environments. Let’s talk about your project: personalised demo, analysis of your existing infrastructure, no-commitment pricing.
Demo, technical questions or tailored offer: leave your details and a Be IP expert will get back to you as soon as possible.
Demo, technical questions or tailored offer: leave your details and a Be IP expert will get back to you as soon as possible.