Gosip extension for call centre teams

When your switchboard becomes a real call centre

Gosip Advanced adds automatic call distribution, real-time dashboards for your supervisors, callback campaigns and deep CRM integrations — while staying on the same Gosip platform you already know.

Licence per agent

client organisations

Users in Belgium

0 k

years SIP expertise

0 +

What changes in practice

Gosip stays the foundation. Advanced adds the call centre layer.

All your users continue using Gosip normally: calls, video, messaging, basic integrations. Gosip Advanced is only required for profiles that manage or handle call queues: call centre agents, supervisors, and deep business integrations.

Feature	Gosip	Advanced
Basic call queues	✓	✓
Standard call statistics	✓	✓
Advanced automatic call distribution (ACD)	—	✓
Outbound callback campaigns	—	✓
Real-time agent & queue dashboards	—	✓
Screen pop (contact record display)	—	✓
Dynamic contact record fields	—	✓
Webhooks & conditional API routing	—	✓
Zapier integration (6,000+ apps)	—	✓

Announcements & hold messages

Custom messages played during hold, configurable per queue.

Queue and agent prioritisation

An "urgent" queue takes priority over a "general info" queue. Certain agents receive calls first.

Overflow redirection

Wait time too long? The call is automatically redirected to another queue or a voicemail message.

Callback request

The caller can request a callback rather than waiting: the call is rescheduled automatically.

Automatic call distribution

Every call reaches the right agent at the right time.

Incoming calls are organised into queues and distributed according to the strategy you define: priority, availability, skill. Your agents receive the most relevant calls, your callers wait less.

For supervisors

Everything happening in your call centre, at a glance

Refreshed in real time: act immediately rather than discovering the problem at the end of the day.

Agent dashboard

View by agent, across all queues or queue by queue

Queue dashboard

View by queue, from an automatic distribution perspective

Callback campaigns

No missed call goes unanswered.

Each queue can automatically feed a callback campaign, or you can provision one manually for a scheduled outbound calling campaign.

A call could not be handled

The caller hung up while waiting, or explicitly requested a callback.

The number is added to the queue's callback campaign

Automatically, or manually for a scheduled outbound campaign (e.g. sales follow-up).

An available agent receives the callback to make

The system offers the call to the next agent using the same distribution logic as inbound calls.

Full tracking in the dashboard

Status, number of attempts, outcome: everything is logged for reporting.

Integrations with your business applications

Gosip Advanced opens the door to your applications.

These features require development on your side (or your integrator’s) to connect Gosip to your business application.
Be IP provides the API, not the middleware.

Screen pop

Displays a web page or component on an inbound call: customer record, patient file, active case — linked directly to the calling number.

Dynamic fields

Add custom fields to contact records: text, link, phone, email, value tables organised in sections.

Event-driven webhooks

Each call event triggers a REST API call to your business application to log or display a record automatically

Conditional routing via API

Call routing can depend on a REST API response: calling number, DTMF input, business logic result.

How it works

One Advanced licence per agent, supervisor or integration.

You only pay for Gosip Advanced for the profiles that genuinely need it. The rest of your organisation continues with their standard Gosip licence, at no extra cost.

1 Advanced licence = 1 agent or 1 supervisor

Every user who manages or handles queue calls needs their own Advanced licence, in addition to their standard Gosip licence.

WebRTC softphone required for full potential

To benefit from the full range of Advanced features, exclusive use of the Gosip WebRTC softphone is required.

1 additional licence per business integration

Screen pop, webhooks, API routing — each integration developed requires one or more licences depending on the number of integrations to implement.

Your team handles a high volume of calls? Let's see what Gosip Advanced can do.

Personalised demo with your actual queues. Pricing based on the number of agents and supervisors involved: you only pay for those who need it.